Sales – payment policy
“frandeviv.gr” makes every effort to provide high quality services. However, cases of errors in prices and secondary product features cannot be excluded and it cannot be guaranteed that there will be no downtime of the website or “human” errors when updating / listing the price of a product. For the safety and efficiency of your purchases, if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with the order, please contact us at tel. 6986934404 or by e-mail at sales @frandeviv.gr
When placing your order you will receive an automated e-mail which will state the details of your order. After the order has been processed by the frandeviv.gr online shopping department, you will receive the second and confirmation e-mail with the products that will be sent to you.
In case your order is pending, you will be sent a corresponding e-mail. Alternatively, we will contact you on the telephone numbers you have given us when registering or entering the order on our site.
There is no way to disable these updates, the sending of which is a prerequisite for the correct progress of your order. We invite you to ensure that these e-mails can reach you and to keep them throughout our transaction. It is your obligation, in the event that you do not receive the relevant e-mails, in accordance with the general conditions governing our transactions, to inform us without delay.
Order cancellation – order modification
Any order can be canceled and a full refund provided the order has not already been delivered to the courier company. To cancel an order call 210 2929950 and one of our associates will handle the cancellation of your order.
Any order can be modified after telephone communication, provided that the order has not already been delivered to the courier company.
The most efficient and immediate way to cancel or modify is by telephone and secondarily by e-mail, or both together for greater certainty.
In the event that your order has already been invoiced and shipped, there is NO cancellation of the order.
Product return and exchange policy:
Right of Withdrawal
We follow European and Greek Legislation. Only as a Consumer, you have the right of withdrawal (cancellation) within fourteen (14) days from the date of receipt of the product. This does not apply to products related to personal hygiene. After this 14 day “cooling off period” the order is irrevocable. If it involves a return, it should only be done with our consent.
Our company follows European and Greek legislation (Law 2251/1994 on Consumer Protection, directive 2000/31/EC, directive 97/7/EC, Decree 131/2003, directives of the Consumer Protection Agency) which govern consumer rights, e-commerce, distance contracts and internet transactions. According to them, the customer has the right of withdrawal (resignation, to withdraw from the order) within a period of fourteen (14) days from the date of purchase, without questions.
Please read the details below:
Product returns or exchanges are subject to the following terms and conditions:
1) The customer and buyer shall bear the cost of transportation.
2) Products are returned in excellent product condition and packaging.
3) The sealed packaging of the products that come in sealed packaging from their manufacturer must not have been opened.
The frandeviv.gr online store allows payment in the following ways:
- By credit card
- By debit card
- Cash on delivery to the courier service.
- By cash or using cards in the show room
Payment by credit or debit card: The frandeviv.gr online store accepts all VISA, MAESTRO, MASTERCARD, AMEX, DINERS credit cards. The company “FRATZESKOU PARASKEVI TOU CHRISTOU” recognizes the importance of the security of Personal Data as well as electronic transactions and has taken all the necessary measures with the most modern and advanced methods to ensure the maximum possible security. All transactions carried out using a credit or debit card are processed through National Bank. For National Bank, the security of transactions is a first priority.
Under no circumstances will your personal information be sharedto another organization or partner of the “FRENCH FRIDAY OF THE USER” business without your prior consent, unless this is required through legal means. In cases where it is required by law or based on a court decision, the company “FRATZESKOU PARASKEVI TOU CHRISTOU” will collect, use and disclose your personal data, which has been collected online without your prior consent.
In order to process credit card orders, it is necessary to collect your personal information. Any supporting documents and documents that may be requested to certify and declare the customer’s identity remain strictly confidential and are controlled only by the Bank. The provision of personal data by the user means that he consents to the use of this data by the Bank for the reasons mentioned above. In no other case are personal data transmitted or shared without the prior consent of the user and the conditions are ensured to ensure that personal data does not undergo any illegal processing.
For any question or proposal or statement related to these matters please contact National Bank. At any time, the user reserves the right to information or to object to the further processing of his data in accordance with the current legislation on the protection of personal data.
All prices on frandeviv.gr include 24% VAT
The frandeviv.gr online store sends its products via General Post with shipping costs:
- EUROPE €15
Delivery time is:
- from 5 to 10 days
DELAY IN DELIVERY – CAUSE INVESTIGATION
In the event that for some reason your order is not delivered within four (4) working days, please contact our company immediately, so that the reason for the delay can be investigated, in cooperation with the courier company.