Sales – payment policy
“frandeviv.gr” makes every effort to provide high quality services. However, cases of errors in prices and secondary product features cannot be excluded and it cannot be guaranteed that there will be no downtime of the website or “human” errors when updating / listing the price of a product. For the safety and efficiency of your purchases, if you find that a product is offered at an unusually low or high price in relation to its market value, before proceeding with the order, please contact us at tel. 6986934404 or by e-mail at sales @frandeviv.gr
When placing your order you will receive an automated e-mail which will state the details of your order. After the order has been processed by the frandeviv.gr online shopping department, you will receive the second and confirmation e-mail with the products that will be sent to you.
In case your order is pending, you will be sent a corresponding e-mail. Alternatively, we will contact you on the telephone numbers you have given us when registering or entering the order on our site.
There is no way to disable these updates, the sending of which is a prerequisite for the correct progress of your order. We invite you to ensure that these e-mails can reach you and to keep them throughout our transaction. It is your obligation, in the event that you do not receive the relevant e-mails, in accordance with the general conditions governing our transactions, to inform us without delay.
Order cancellation – order modification
Any order can be canceled and a full refund provided the order has not already been delivered to the courier company. To cancel an order call 210 2929950 and one of our associates will handle the cancellation of your order.
Any order can be modified after telephone communication, provided that the order has not already been delivered to the courier company.
The most efficient and immediate way to cancel or modify is by telephone and secondarily by e-mail, or both together for greater certainty.
In the event that your order has already been invoiced and shipped, there is NO cancellation of the order.
Product return and exchange policy:
Right of Withdrawal
We follow European and Greek Legislation. Only as a Consumer, you have the right of withdrawal (cancellation) within fourteen (14) days from the date of receipt of the product. This does not apply to products related to personal hygiene. After this 14 day “cooling off period” the order is irrevocable. If it involves a return, it should only be done with our consent.
Our company follows European and Greek legislation (Law 2251/1994 on Consumer Protection, directive 2000/31/EC, directive 97/7/EC, Decree 131/2003, directives of the Consumer Protection Agency) which govern consumer rights, e-commerce, distance contracts and internet transactions. According to them, the customer has the right of withdrawal (resignation, to withdraw from the order) within a period of fourteen (14) days from the date of purchase, without questions.
Please read the details below:
Product returns or exchanges are subject to the following terms and conditions:
1) The customer and buyer shall bear the cost of transportation.
2) Products are returned in excellent product condition and packaging.
3) The sealed packaging of the products that come in sealed packaging from their manufacturer must not have been opened.
The frandeviv.gr online store allows payment in the following ways:
- By credit card
- By debit card
- Cash on delivery to the courier service.
- By cash or using cards in the show room
Payment by credit or debit card: The frandeviv.gr online store accepts all VISA, MAESTRO, MASTERCARD, AMEX, DINERS credit cards. The company “FRATZESKOU PARASKEVI TOU CHRISTOU” recognizes the importance of the security of Personal Data as well as electronic transactions and has taken all the necessary measures with the most modern and advanced methods to ensure the maximum possible security. All transactions carried out using a credit or debit card are processed through National Bank. For National Bank, the security of transactions is a first priority.
Under no circumstances will your personal information be shared
Effective from 5/27/2020
The present website under the name frandeviv.gr has been created by the sole proprietorship “FRATZESKOU PARASKEVI TOU CHRISTOU”, VAT number: 155164756, DOU: CHALANDRIOU Address: Stratarchou Alexandrou papagou 8, CHALANDRI 15234 Tel.: 6986934404, contact e-mail: frandeviv@ gmail.com to place online orders remotely.
The user who visits the website acknowledges that he has read these terms, agrees with them and undertakes to comply with them, both in the context of the contract drawn up by accepting them, and in the context of his general obligation to comply with the law.
Make sure you agree with the following terms and conditions because your further use and browsing of the above frandeviv.gr website implies your express and unconditional consent and agreement with them.
Right to modify
frandeviv.gr reserves the right to unilaterally modify or renew the present terms and conditions of transactions, made through its online store, in accordance with its needs and business ethics. frandeviv.gr undertakes the obligation to inform users of any modifications as well as any change, via the website of this online store. It is clarified that the change of terms does not affect orders that you have already placed.
Information Provided & Products
frandeviv.gr is committed to the completeness and validity of the information listed on the frandeviv.gr website, both in terms of the existence of the essential characteristics that are described for each product it has, as well as in the accuracy of the data concerning the services provided by the frandeviv.gr online store, subject to any technical or typographical errors that have escaped notice or occurred unintentionally or due to any interruptions in the operation of the website due to force majeure.
Handmade items may vary slightly due to the nature of construction
Limitation of Liability
frandeviv.gr cannot provide any guarantee for the availability of the products, but it guarantees the timely information of the final consumers about their unavailability.
frandeviv.gr is only liable for fraud and gross negligence, in case of delay in the delivery of ordered products and for information it gives or services it provides through its website.
The online store of frandeviv.gr is not responsible for any technical problems that may occur to users when they attempt to access the website and during it and are related to the operation or compatibility of their own infrastructure with the use of the website. Also, frandeviv.gr has no responsibility for acts or omissions of third parties and especially unauthorized interventions by third parties in products and/or services and/or information available through it.
The frandeviv.gr website is the official website of frandeviv.gr. All the content of the websites posted by frandeviv.gr including images, graphics, photographs, designs, texts, services and products provided are the intellectual property of frandeviv.gr and are protected according to the relevant provisions of Greek law, European law and international agreements.
Any copying, analog / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative work or misleading the public about the real provider of the Website Content is prohibited. Any reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the Content in any way or medium for commercial or other purposes is permitted only with the prior written permission of frandeviv.gr or any other legal owner of the above copyrights.
The names, images, logos and distinctive features that represent frandeviv.gr and/or its online store and/or third parties contracted with them as well as their products or services are exclusive trademarks and distinctive features of frandeviv.gr or / and of the above third parties and are protected by the Greeks